1. A return or exchange request (where applicable) should be made within three calendar days following product delivery date, or as stipulated by the individual vendor, under the condition that received product(s) were incorrect or flawed, as detailed out by individual vendor.
a) Proof of purchase (order number, tax invoice, etc)
b) Reason for return/refund
3. The delivery costs to be covered by customer initially. Customer needs to return the product using a trackable courier service provider. Once return request is approved by vendor, payment made for product(s) and the delivery costs will be fully refunded to customer via bank transfer within (30) full working days.
4. The return address for the product will be confirmed to the customer via email, after customers submit their request for a return.
5. For exchange request, replacement/new product(s) will be delivered to customer if customer’s request is approved by merchant